Question 1

What is Axion ERP?

Accepted Answer

Axion ERP is an all-in-one enterprise resource planning platform built specifically for businesses operating in the GCC. It includes Finance, HR, CRM, Inventory, Commerce, and Reporting modules.

Question 2

Is there a free trial?

Accepted Answer

Yes, we offer a 14-day free trial on all plans. No credit card required. You get full access to all features during the trial.

Question 3

Which GCC countries do you support?

Accepted Answer

We currently support UAE, Saudi Arabia, Bahrain, and Oman with country-specific compliance features. Kuwait and Qatar support is on our roadmap.

Question 4

Is Axion ZATCA Phase 2 compliant?

Accepted Answer

Yes, Axion is fully compliant with ZATCA Phase 2 e-invoicing requirements for Saudi Arabia. E-invoices are generated and submitted automatically.

Question 5

How secure is my data?

Accepted Answer

Axion uses AES-256 encryption at rest, TLS 1.3 in transit, and complete data isolation between companies. We perform daily encrypted backups and regular security audits.

Question 6

Can I import data from my existing ERP?

Accepted Answer

Yes, Axion supports data import from Excel, CSV, and common ERP formats. Our team can assist with migration from major ERP systems.

Question 7

What support do you offer?

Accepted Answer

Our support team is available Sunday through Thursday, 9:00 AM to 6:00 PM GST. Enterprise customers receive 24/7 priority support. You can reach us via email at support@axionerp.co or WhatsApp at +971 55 540 9172.

Question 8

What is your refund policy?

Accepted Answer

We offer a 14-day free trial so you can evaluate the platform. After subscribing, all payments are final. Refunds are only considered for special circumstances or as required by law.

Question 9

How can I contact support?

Accepted Answer

You can reach our support team via Email: support@axionerp.co or WhatsApp: +971 55 540 9172.

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